You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Not picked up package
If you do not pick up your package from the delivery point, you will be charged for the price of the return shipping cost and our expense fee, currently 40 eur. A not picked up package is not counted as cancellation of purchase. You must always notify us if you wish to use the right of cancellation, complaint or return of your order.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will refund your money within 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns of deliveries outside the EU are unfortunately not justified unless otherwise agreed. In case a return is still made from outside the EU, the sender is responsible for the entire return cost, including customs handling.
Our products are covered by manufacturer’s warranty that covers defects in workmanship and material. This does not cover damage caused by abuse, misuse, negligence, accident, or riding in water. For warranty length see each product. All board and booster batteries have a warranty length of 6 months.
Belts, drive gears/pulleys and motor rubbers for hub motors are considered expendable items and are not covered by the warranty.
If you have any questions on how to return your item to us, contact us.